Frequently asked questions

You can enter through the Order section, browse the menu, customise products and complete checkout with your details and payment method.

Once submitted, the order enters the operational flow. If you need to change something, the best option is to contact the restaurant as soon as possible.

Yes. During checkout you can choose pickup or delivery depending on availability and the active operational rules.

Not always. The system validates hours, zones and operational rules before confirming the order.

The website supports cash and card flows. Exact availability depends on the current business configuration.

When the card flow is active, the order goes through the configured payment circuit before returning to the final ticket.

Yes. Many products allow default ingredients to be removed in the configurator.

Yes. Depending on the product and category, you can add common ingredients and extras such as sauces or configured modifiers.

Each product displays relevant allergen information whenever it has been configured in the catalogue.

We try to reflect real configuration, but some requests may depend on stock and current operations.

Your account lets you store orders, addresses, history and loyalty progress when those features are active.

Points are assigned when the order is created and may be adjusted if the order is cancelled or reversed.

We recommend contacting the restaurant directly as soon as possible by phone or email.

You can use the Contact us page to send questions, incidents or business enquiries.